terms & conditions

General terms

The website www.balefriendly.ro (hereinafter: "website", "website" or "page") is created and administered by SC Departamentul de Dichis S.R.L. (hereinafter: "BALE" or "we"). "User" means any person who accesses this website.

Acceptance of the terms of use

By the simple fact that you access this internet page, it is considered that you have read and are fully aware of the Terms and Conditions of Use, that they are clear to you, that you accept them and undertake to fully respect them. If you do not agree with these Terms and Conditions of Use, please leave the website immediately and do not use its content. If you have any questions or concerns regarding these Terms and Conditions of Use, please write to us at the e-mail address: woof@balefriendly.ro.


We can modify this page, as well as these Terms and Conditions of Use, at any time and without any justification or notice, in terms of content and/or form. For this reason, please inform yourself ahead of time about possible changes and familiarize yourself with them. Unless we decide otherwise, any changes take effect on the date they are posted on this page. It is considered that the use of the website after the entry into force of the changes means the knowledge and acceptance of them by the users.


Browsing the content of this page is for personal purposes only. It is prohibited, without our written consent, to use the page or parts of it, which is not in accordance with the use for personal purposes, such as, but not limited to: making communications by electronic mail, using any data procured directly or indirectly from this page, public presentation, download, multiplication, unauthorized transfer of data, printing, reproduction, distribution, participation in transfer or sale, making copies, uploading, modifying in any way the internet page or parts of it, both in terms of content and form. If you have our written consent to make changes, please note that this consent does not allow you to delete or change existing copyright and/or trademark data.

Users are prohibited from: adding any obscene, offensive, indecent or inappropriate, unacceptable or illegal content, violating the rights of anyone who has access to this page, entering virus data or harmful material, as well as disrupting, in any way, the normal functioning of this website.

Users assume responsibility for the consequences of their own actions that are not in accordance with the law and these conditions, as well as for any kind of damage that could occur as a result of their commission. We reserve the right to appeal to any legal means of protection, to prevent/prevent the use of this page in ways or purposes that contravene the law or the Terms of Use, as well as to request the sanction according to the law, of the users who have acted/are acting for the purpose of altering, damaging or destroying the content or appearance of the page or affecting its security in any way.

Materials Submitted by Users

By the very fact that the user agrees to send us any kind of materials, but with the guarantee that, in the situation where the user differs from the owner of the materials, the owner of the materials has expressly allowed the shipment, Bale obtains exclusive rights to those materials. These rights are subject to the regime established by Law no. 8/1996, regarding copyright and related rights, with subsequent amendments and additions. Therefore, Bale will be able, unrestricted and exclusively, to use, publish, adapt, modify, overlap with other works, translate, and distribute the materials thus acquired, in any form and through any known media or future, for any purpose and without compensation, even after the modification or cancellation of these Terms and Conditions of Use. Users who submit materials agree that no fee will be paid for the materials provided.

Materials may be published on our website once or more times, without time limits, but their publication is not mandatory. Bale has the right (but not the obligation) to partially or totally delete the materials and information that users publish on its website.

The online store

The terms and conditions of use apply to customers whose residence is on the territory of Romania.

The seller is Bale – S.C. Departamentul de Dichis S.R.L., and the customer is a visitor of this website, an adult natural person, legally responsible, a firm, company or other legal entity that issues a firm online order to the seller and pays the order value in cash upon delivery ( cash on delivery) or using a debit or credit card or bank transfer by payment order, including payment via internet banking.

The buyer is responsible for the correctness and completeness of the data entered in the order form.

By issuing the order, the buyer accepts the terms and conditions of use of this website.

If you do not agree with these Terms and Conditions of Use, in whole or in part, if you have any questions or concerns regarding these Terms and Conditions of Use, please write to us before making your first orders on this website, at e-mail: woof@balefriendly.ro or at the address of the company headquarters.

Bale can decide to reject an order or not deliver some products if it discovers the abusive use of the website or finds that the data entered in the order are incomplete or incorrect.

Browsing the Bale website content is free for personal use.

The services offered by the Bale store do not include the client's costs for using computer equipment and internet connection services to access our website. Likewise, Bale is not responsible for the costs of using telephone services, related to data traffic or any other costs that may arise to order or browse/search the Internet.

We reserve the right to make errors when automatically inserting product details into the system: description, photo, price and number of items, and when automatically confirming orders. In case of errors, please contact our representatives.

Please find detailed information about the purchase, payment methods, delivery, complaints, return or replacement of some products and the exercise of the right of withdrawal in the section about deliveries and returns.

Intellectual property rights

Do not assume that any information on this site can be used without restriction. The content of this website is protected by intellectual property legislation. By "intellectual property rights" we mean: copyright and related rights, rights arising from the brand, as well as any other rights recognized by Romanian legislation, the treaties and conventions to which Romania is a party, in the field of intellectual property.

All rights regarding the materials published on this page belong to Bale or have been assigned to Bale by third parties. By "materials" we mean: photographs, video images, texts and other similar materials, respectively author's works. These materials are granted permission to be published - exclusively for advertising, editorial and informative purposes - in newspapers, magazines and electronic media. Any other use of the materials on this page is not permitted. It is also prohibited to use any materials on this page in close connection with the sale or offer for sale of products or services of any type, as well as the multiplication of the content of this internet page. If you have obtained our written permission to use certain materials published on this website, please note that you may not transfer, subcontract or assign this permission to anyone else and that any attempted transfer, subcontract or assignment will be void.

By using the materials on this website, users agree to fully comply with the limits, conditions and requirements described here. For all situations of copyright infringement, we reserve the right to request compensation, as well as sanctions according to the legislation in force.

Images and video

All photographs, images, videos, personal information and other materials appearing on this site are owned exclusively by Bale. Copyright for all materials present on this site belong to Bale. All rights are reserved. Permission to use these materials is granted for advertising, editorial and informational purposes only for publication in newspapers, magazines and online. Any other use of the materials on the Bale website is not permitted. It is also not permitted to use any material on this site in connection with the sale or offering for sale of products or services of any kind. Permission to use this site may not be transferred, subcontracted or assigned and any intended or realized transfer, assignment or subcontracting is considered null and void. Using materials from this website, media representatives undertake to fully respect the limits established by this document, its terms and conditions.

Bale makes a considerable effort to provide correct and up-to-date data on its website, but does not assume responsibility for their correctness and completeness and does not accept the right of complaints regarding them.

Bale does not guarantee that this website will always be accessible and available, and that it will not contain errors or viruses. Each user expressly agrees to use this website at his own risk.

Bale is not responsible for any loss or damage (including but not limited to indirect or consequential damages) that may result from the use or inability to use any part of this website or content that is posted on it or added by other users.

The media and other users of this website expressly agree to indemnify Bale against any and all claims, costs, damages or liabilities arising from the negligent use of materials on the website by the same user, including any direct or indirect damages .

Protection of personal data

Bale – S.C. Departamentul de Dichis S.R.L. is aware that many consumers and users who visit our website are concerned about the information they have filled out online and wonder how it is stored and used.

You can find out about the protection and confidentiality policy of personal data on our website and about the security of credit or debit card payment in the privacy policy section.

Company identification data:

• Name: S.C. Departamentul de Dichis S.R.L.

• Company address: Str. Magnetului No. 13, Sector 3, Bucharest, Romania

• Office address: Str. Robescu F. Constantin, no 4, sector 3, Bucharest, Romania

• Registration number in the Trade Register: J40/11025/2014

• Unique Registration Code: RO33614384

• Share capital: 200 RON

• Telephone number: 0727 685 696